{"id":98399,"date":"2021-08-05T15:27:11","date_gmt":"2021-08-05T13:27:11","guid":{"rendered":"https:\/\/duduoutmezgine.com\/questions-et-reponses\/"},"modified":"2026-06-09T09:23:36","modified_gmt":"2026-06-09T07:23:36","slug":"questions-et-reponses","status":"publish","type":"page","link":"https:\/\/duduoutmezgine.com\/fr\/questions-et-reponses\/","title":{"rendered":"Questions et r\u00e9ponses"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-352873199\">\n\n\n\t<div id=\"col-1905765182\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_237045351\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:350px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"472\" src=\"https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-1024x474.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-1024x474.jpg 1024w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-300x139.jpg 300w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-768x356.jpg 768w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-380x176.jpg 380w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-530x245.jpg 530w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3.jpg 1080w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_237045351 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >Questions et r\u00e9ponses<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-918571465\" class=\"accordion-item\">\n\t\t<a id=\"accordion-918571465-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelle-est-votre-certification-casher-?\" aria-expanded=\"false\" aria-controls=\"accordion-918571465-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quelle est votre certification casher ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-918571465-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-918571465-label\" >\n\t\t\t\n\n<p>Nos produits sont certifi\u00e9s casher laitier &#8211; poudre de lait non juif et cette certification s&rsquo;applique \u00e0 tous nos produits emball\u00e9s provenant directement de l&rsquo;usine. Les succursales d&rsquo;Ashdod et de Petah Tikva disposent \u00e9galement d&rsquo;une certification casher locale pour la succursale. <\/p>\n<p>Lien vers le certificat de casherout : <a href=\"https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2024\/10\/kashrut-2025.jpg\" target=\"_blank\" rel=\"noopener\">cliquez ici<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3222218531\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3222218531-label\" class=\"accordion-title plain\" href=\"#accordion-item-quand-peut-on-commander-?\" aria-expanded=\"false\" aria-controls=\"accordion-3222218531-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quand peut-on commander ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3222218531-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3222218531-label\" >\n\t\t\t\n\n<p>Vous pouvez passer commande sur le site 24 heures sur 24, 7 jours sur 7<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3435666360\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3435666360-label\" class=\"accordion-title plain\" href=\"#accordion-item-proposez-vous-des-livraisons-?\" aria-expanded=\"false\" aria-controls=\"accordion-3435666360-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Proposez-vous des livraisons ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3435666360-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3435666360-label\" >\n\t\t\t\n\n<p>Nous livrons dans 250 zones du pays, et nous nous \u00e9tendons prochainement \u00e0 d&rsquo;autres zones.<br>Vous pouvez consulter les zones de livraison sur l&rsquo;\u00e9cran de finalisation de commande et de s\u00e9lection de l&rsquo;adresse de livraison ou via le lien suivant : https:\/\/duduoutmezgine.com\/deliveries-cities\/<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1486050807\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1486050807-label\" class=\"accordion-title plain\" href=\"#accordion-item-vous-souhaitez-recevoir-votre-commande-plus-rapidement-?\" aria-expanded=\"false\" aria-controls=\"accordion-1486050807-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Vous souhaitez recevoir votre commande plus rapidement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1486050807-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1486050807-label\" >\n\t\t\t\n\n<p>Si vous souhaitez une livraison le jour m\u00eame ou dans un d\u00e9lai de quelques heures dans les zones de distribution disponibles sur le site, veuillez passer commande et contacter le service client par WhatsApp au <a href=\"tel:972049116565\" target=\"_blank\">049116565<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2900493759\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2900493759-label\" class=\"accordion-title plain\" href=\"#accordion-item-y-a-t-il-un-montant-minimum-de-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-2900493759-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Y a-t-il un montant minimum de commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2900493759-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2900493759-label\" >\n\t\t\t\n\n<p>Non. Vous pouvez commander pour n&rsquo;importe quel montant. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1986513420\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1986513420-label\" class=\"accordion-title plain\" href=\"#accordion-item-dans-quel-d\u00e9lai-puis-je-venir-retirer-ma-commande-apr\u00e8s-l&#039;avoir-pass\u00e9e-?\" aria-expanded=\"false\" aria-controls=\"accordion-1986513420-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Dans quel d\u00e9lai puis-je venir retirer ma commande apr\u00e8s l&#039;avoir pass\u00e9e ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1986513420-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1986513420-label\" >\n\t\t\t\n\n<p>Le retrait et le traitement des commandes sont soumis aux horaires d&rsquo;ouverture de la succursale. Vous pouvez passer une commande pour un retrait le jour m\u00eame jusqu&rsquo;\u00e0 une heure avant la fermeture de la succursale. Les commandes pass\u00e9es en dehors des horaires d&rsquo;ouverture seront trait\u00e9es le lendemain.  <\/p>\n<p>Commandes pendant les horaires d&rsquo;ouverture &#8211; la commande sera pr\u00eate pour le retrait dans l&rsquo;heure. Nous sommes toujours joignables par t\u00e9l\u00e9phone dans les succursales pour les demandes urgentes ou les questions. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-685653784\" class=\"accordion-item\">\n\t\t<a id=\"accordion-685653784-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-modifier-une-commande-envoy\u00e9e-?\" aria-expanded=\"false\" aria-controls=\"accordion-685653784-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je modifier une commande envoy\u00e9e ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-685653784-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-685653784-label\" >\n\t\t\t\n\n<p>Vous pouvez modifier une commande envoy\u00e9e en contactant la succursale par t\u00e9l\u00e9phone ou en envoyant un message WhatsApp au service client au num\u00e9ro : 04-9116565<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1139977691\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1139977691-label\" class=\"accordion-title plain\" href=\"#accordion-item-l&#039;achat-sur-le-site-est-il-s\u00e9curis\u00e9-?\" aria-expanded=\"false\" aria-controls=\"accordion-1139977691-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>L&#039;achat sur le site est-il s\u00e9curis\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1139977691-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1139977691-label\" >\n\t\t\t\n\n<p>Le processus d&rsquo;achat sur le site est s\u00e9curis\u00e9 selon la norme PCI mondiale des soci\u00e9t\u00e9s de cartes de cr\u00e9dit.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1201105519\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1201105519-label\" class=\"accordion-title plain\" href=\"#accordion-item-je-n&#039;ai-pas-re\u00e7u-de-confirmation-de-commande,-que-faire-?\" aria-expanded=\"false\" aria-controls=\"accordion-1201105519-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Je n&#039;ai pas re\u00e7u de confirmation de commande, que faire ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1201105519-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1201105519-label\" >\n\t\t\t\n\n<p>La confirmation de commande vous est envoy\u00e9e automatiquement \u00e0 l&rsquo;adresse e-mail avec laquelle vous vous \u00eates inscrit sur le site, d\u00e8s la finalisation de la commande. Si vous ne l&rsquo;avez pas re\u00e7ue &#8211; elle arrive parfois dans le dossier spam \/ courrier ind\u00e9sirable. Si vous ne l&rsquo;avez toujours pas trouv\u00e9e, vous pouvez nous contacter par WhatsApp au 04-9116565.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4099633989\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4099633989-label\" class=\"accordion-title plain\" href=\"#accordion-item-proposez-vous-des-plateaux-de-r\u00e9ception-pour-les-\u00e9v\u00e9nements-?\" aria-expanded=\"false\" aria-controls=\"accordion-4099633989-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Proposez-vous des plateaux de r\u00e9ception pour les \u00e9v\u00e9nements ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4099633989-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4099633989-label\" >\n\t\t\t\n\n<p>Absolument !<\/p>\n<p>Notre collection BITES est d\u00e9j\u00e0 disponible pour les commandes en ligne.<\/p>\n<p>https:\/\/duduoutmezgine.com\/product-category\/bites-collection\/<\/p>\n<p> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1873678598\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1873678598-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-il-possible-d&#039;envoyer-un-coffret-cadeau-?\" aria-expanded=\"false\" aria-controls=\"accordion-1873678598-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Est-il possible d&#039;envoyer un coffret cadeau ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1873678598-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1873678598-label\" >\n\t\t\t\n\n<p>Absolument ! Vous pouvez choisir parmi notre gamme de coffrets boutique, pour tous les coffrets <a href=\"https:\/\/duduoutmezgine.com\/product-category\/%d7%9e%d7%90%d7%a8%d7%96%d7%99%d7%9d\/\"><span class=\"underline\">cliquez ici<\/span><\/a> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4234385284\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4234385284-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-il-possible-de-composer-un-coffret-?\" aria-expanded=\"false\" aria-controls=\"accordion-4234385284-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Est-il possible de composer un coffret ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4234385284-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4234385284-label\" >\n\t\t\t\n\n<p>Vous pouvez choisir parmi notre gamme de coffrets boutique, pour tous les coffrets <a href=\"https:\/\/duduoutmezgine.com\/product-category\/%d7%9e%d7%90%d7%a8%d7%96%d7%99%d7%9d\/\"><span class=\"underline\"> cliquez ici<\/p>\n<p><\/span><\/a><\/p>\n<p>De plus, vous pouvez composer un coffret personnalis\u00e9 en appelant directement la succursale la plus proche et en recevant une aide gourmande de l&rsquo;un de nos conseillers de vente.<\/p>\n<p>Liste des succursales et num\u00e9ros de t\u00e9l\u00e9phone :<\/p>\n<p><blockquote class=\"wp-embedded-content\" data-secret=\"QI3eLEJ2vT\"><a href=\"https:\/\/duduoutmezgine.com\/boutiques\/\">\u05e1\u05e0\u05d9\u05e4\u05d9\u05dd<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u00ab\u00a0\u05e1\u05e0\u05d9\u05e4\u05d9\u05dd\u00a0\u00bb &#8212; Dudu Outmezgine Patisserie\" src=\"https:\/\/duduoutmezgine.com\/boutiques\/embed\/#?secret=DZHO2RDBpB#?secret=QI3eLEJ2vT\" data-secret=\"QI3eLEJ2vT\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-540270102\" class=\"accordion-item\">\n\t\t<a id=\"accordion-540270102-label\" class=\"accordion-title plain\" href=\"#accordion-item-vos-produits-conviennent-ils-aux-femmes-enceintes-?\" aria-expanded=\"false\" aria-controls=\"accordion-540270102-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Vos produits conviennent-ils aux femmes enceintes ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-540270102-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-540270102-label\" >\n\t\t\t\n\n<p>Tous les \u0153ufs de la p\u00e2tisserie sont pasteuris\u00e9s, il n&rsquo;y a donc aucun risque pour les femmes enceintes \u00e0 consommer nos produits.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1732385822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1732385822-label\" class=\"accordion-title plain\" href=\"#accordion-item-avez-vous-des-produits-sans-gluten-?\" aria-expanded=\"false\" aria-controls=\"accordion-1732385822-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Avez-vous des produits sans gluten ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1732385822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1732385822-label\" >\n\t\t\t\n\n<p>Nous avons des produits sans farine (fabriqu\u00e9s avec un substitut ne contenant pas de gluten). Cependant, du gluten est pr\u00e9sent dans l&rsquo;environnement de la confiserie et les produits ne sont donc pas d\u00e9finis comme sans gluten <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-331639458\" class=\"accordion-item\">\n\t\t<a id=\"accordion-331639458-label\" class=\"accordion-title plain\" href=\"#accordion-item-avez-vous-des-g\u00e2teaux-parve-?\" aria-expanded=\"false\" aria-controls=\"accordion-331639458-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Avez-vous des g\u00e2teaux parve ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-331639458-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-331639458-label\" >\n\t\t\t\n\n<p>Nous avons des g\u00e2teaux qui ne contiennent pas de produits laitiers, mais l&rsquo;environnement de la confiserie et la certification casher sont laitiers et ils ne sont donc pas d\u00e9finis comme parve.<\/p>\n<p>Ces produits ne contiennent aucun ingr\u00e9dient contenant du lait et ses d\u00e9riv\u00e9s. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-98399","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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