{"id":98391,"date":"2021-08-05T15:27:11","date_gmt":"2021-08-05T13:27:11","guid":{"rendered":"https:\/\/duduoutmezgine.com\/questions-and-answers\/"},"modified":"2026-06-09T09:23:12","modified_gmt":"2026-06-09T07:23:12","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/duduoutmezgine.com\/en\/questions-and-answers\/","title":{"rendered":"Questions and Answers"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-380165701\">\n\n\n\t<div id=\"col-1837885583\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_111162724\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:350px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"472\" src=\"https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-1024x474.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-1024x474.jpg 1024w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-300x139.jpg 300w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-768x356.jpg 768w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-380x176.jpg 380w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3-530x245.jpg 530w, https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2022\/05\/banner3.jpg 1080w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_111162724 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >Questions and Answers<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2992496584\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2992496584-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-kosher-certification?\" aria-expanded=\"false\" aria-controls=\"accordion-2992496584-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is your kosher certification?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2992496584-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2992496584-label\" >\n\t\t\t\n\n<p>Our products are certified dairy kosher &#8211; non-Jewish milk powder, and this certification applies to all our packaged products arriving directly from the factory. The Ashdod and Petach Tikva branches also have local branch certification. <\/p>\n<p>Link to kosher certificate: <a href=\"https:\/\/duduoutmezgine.com\/wp-content\/uploads\/2024\/10\/kashrut-2025.jpg\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-509050301\" class=\"accordion-item\">\n\t\t<a id=\"accordion-509050301-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-can-i-order?\" aria-expanded=\"false\" aria-controls=\"accordion-509050301-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>When can I order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-509050301-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-509050301-label\" >\n\t\t\t\n\n<p>You can place an order on the website 24 hours a day, 7 days a week<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-419531015\" class=\"accordion-item\">\n\t\t<a id=\"accordion-419531015-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-419531015-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you offer delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-419531015-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-419531015-label\" >\n\t\t\t\n\n<p>We deliver to 250 areas across the country, and we are soon expanding to additional areas.<br>You can view the delivery areas on the order completion screen when selecting the delivery address or at the following link: https:\/\/duduoutmezgine.com\/deliveries-cities\/<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3284384870\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3284384870-label\" class=\"accordion-title plain\" href=\"#accordion-item-want-to-receive-your-order-faster?\" aria-expanded=\"false\" aria-controls=\"accordion-3284384870-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Want to receive your order faster?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3284384870-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3284384870-label\" >\n\t\t\t\n\n<p>If you would like delivery today or within a few hours within our existing delivery areas on the website, please place an order and contact customer service via WhatsApp at <a href=\"tel:972049116565\" target=\"_blank\">049116565<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2781713013\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2781713013-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-minimum-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2781713013-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is there a minimum order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2781713013-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2781713013-label\" >\n\t\t\t\n\n<p>No. You can order any amount. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2937407629\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2937407629-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-after-placing-an-order-can-i-collect-it?\" aria-expanded=\"false\" aria-controls=\"accordion-2937407629-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long after placing an order can I collect it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2937407629-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2937407629-label\" >\n\t\t\t\n\n<p>Collection and order fulfillment are subject to branch operating hours. You can submit an order for same-day collection up to one hour before the branch closes. Orders submitted outside operating hours will be processed the next day.  <\/p>\n<p>Orders during operating hours &#8211; your order will be ready for collection within one hour. We are always available by phone at the branches for urgent requests or questions. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2755360771\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2755360771-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-make-changes-to-a-submitted-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2755360771-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I make changes to a submitted order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2755360771-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2755360771-label\" >\n\t\t\t\n\n<p>You can make changes to a submitted order by contacting the branch by phone or by sending a WhatsApp message to customer service at: 04-9116565<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-164296673\" class=\"accordion-item\">\n\t\t<a id=\"accordion-164296673-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-purchasing-on-the-website-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-164296673-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is purchasing on the website secure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-164296673-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-164296673-label\" >\n\t\t\t\n\n<p>The purchasing process on the website is secured according to the global PCI standard of credit card companies.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1751600947\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1751600947-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-did-not-receive-order-confirmation,-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1751600947-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I did not receive order confirmation, what should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1751600947-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1751600947-label\" >\n\t\t\t\n\n<p>Order confirmation is sent automatically to the email address you registered with upon order completion. If you did not receive it &#8211; sometimes it arrives in the spam \/ junk mail folder. If you still cannot find it, you can contact us via WhatsApp at 04-9116565.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1034946559\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1034946559-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-make-catering-platters-for-events?\" aria-expanded=\"false\" aria-controls=\"accordion-1034946559-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you make catering platters for events?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1034946559-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1034946559-label\" >\n\t\t\t\n\n<p>Absolutely!<\/p>\n<p>Our BITES collection is already available for online orders.<\/p>\n<p>https:\/\/duduoutmezgine.com\/product-category\/bites-collection\/<\/p>\n<p> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2393716876\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2393716876-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-send-a-gift-box?\" aria-expanded=\"false\" aria-controls=\"accordion-2393716876-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I send a gift box?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2393716876-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2393716876-label\" >\n\t\t\t\n\n<p>Absolutely! You can choose from our variety of boutique gift boxes, for all gift boxes <a href=\"https:\/\/duduoutmezgine.com\/product-category\/%d7%9e%d7%90%d7%a8%d7%96%d7%99%d7%9d\/\"><span class=\"underline\">click here<\/span><\/a> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2274926205\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2274926205-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-create-a-custom-gift-box?\" aria-expanded=\"false\" aria-controls=\"accordion-2274926205-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I create a custom gift box?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2274926205-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2274926205-label\" >\n\t\t\t\n\n<p>You can choose from our variety of boutique gift boxes, for all gift boxes <a href=\"https:\/\/duduoutmezgine.com\/product-category\/%d7%9e%d7%90%d7%a8%d7%96%d7%99%d7%9d\/\"><span class=\"underline\"> click here<\/p>\n<p><\/span><\/a><\/p>\n<p>Additionally, you can create a custom gift box by calling the nearest branch directly and receiving sweet assistance from one of our sales representatives.<\/p>\n<p>List of branches and phone numbers:<\/p>\n<p><blockquote class=\"wp-embedded-content\" data-secret=\"CFSKwiNd3J\"><a href=\"https:\/\/duduoutmezgine.com\/boutiques\/\">\u05e1\u05e0\u05d9\u05e4\u05d9\u05dd<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u05e1\u05e0\u05d9\u05e4\u05d9\u05dd&#8221; &#8212; Dudu Outmezgine Patisserie\" src=\"https:\/\/duduoutmezgine.com\/boutiques\/embed\/#?secret=Kxpnrqiqcr#?secret=CFSKwiNd3J\" data-secret=\"CFSKwiNd3J\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3793166423\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3793166423-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-products-suitable-for-pregnant-women?\" aria-expanded=\"false\" aria-controls=\"accordion-3793166423-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are your products suitable for pregnant women?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3793166423-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3793166423-label\" >\n\t\t\t\n\n<p>All eggs in the patisserie are pasteurized, so there is no concern for pregnant women consuming our products.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1281289794\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1281289794-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-gluten-free-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1281289794-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you have gluten-free products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1281289794-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1281289794-label\" >\n\t\t\t\n\n<p>We have products without flour (made with a substitute that does not contain gluten). However, gluten is present in the confectionery environment, so the products are not defined as gluten-free <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-55440197\" class=\"accordion-item\">\n\t\t<a id=\"accordion-55440197-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-pareve-cakes?\" aria-expanded=\"false\" aria-controls=\"accordion-55440197-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you have pareve cakes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-55440197-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-55440197-label\" >\n\t\t\t\n\n<p>We have cakes that do not contain dairy products, but the confectionery environment and kosher certification are dairy, so they are not defined as pareve.<\/p>\n<p>These products do not contain ingredients that include milk and its derivatives. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-98391","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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